RETURNS, REFUNDS & SERVICE POLICIES!
RETURNS
The Dive Place will gladly refund or exchange merchandise products that you has not met your expectations with the exception of Courses.
Returned items must be returned within 14 days of purchase in new condition in the original packaging and must include all packing materials, manuals, accessories and warranty cards.
Items returned due to manufacturer defect should be returned with original packaging.
Items that have been used, been in the water or have been misused beyond normal use are not able to be returned except for manufacturer defects.
BOAT & DIVE ADVENTURE REFUNDS
All Dive Adventures that include dive boats have a cancellation policy. Cancellations made within 72 hours are typically non-refundable unless the cancellation is made by the boat operator due to weather or mechanical issues. It is strongly recommended that all divers obtain DAN Travel Insurance.
IN-WATER TRAINING
All In Water Training with the exception of alI eLearning Courses do not expire. Therefor all In Water Training and classes are non-returnable and non-refundable.
EQUIPMENT RENTAL
Rental Equipment - Returned unused rental equipment is non-refundable.
SPECIAL ORDERS
Special Order Items - are not returnable except for manufacturer defect. Items will need to be returned with the original packaging.
DELIVERY FEE
Delivery Fees - Will be applied in the amount of $25 each way for taking rental equipment either to a dive/class location or retuning it to the store.
GENERAL REFUNDS
Credit/Debit card refunds will be credited back to the original card the item was purchased with. Cash refunds over $200 will be made via check through US Mail within 30 days of return.
SERVICE ITEMS
All items left for service are expected to be picked up within 14 days of notification that the item is ready for pick up. Unpaid items left in the store for fills, inspections and hydro testing and service items that are left beyond 45 days will be considered abandoned and disposed of.